Your personal data

A summary of our data practices under Indonesia's UU PDP. If you have questions, one email is enough.

What we store

• Your account email: for login and receipts
• Billing metadata: order ID, top-up amount, payment status
• API request metadata: model, token counts, cost, time; this is what appears as your cost report

What we do NOT store

Prompts and responses are not stored in normal operation; error diagnostic logs do not store prompts (verified at setup; see thestatus page).

Where data is stored, and for how long

Account data and service metadata are stored on the infrastructure of the provider we use to operate this service.

Storage location details and retention periods are being officially confirmed with the infrastructure provider; this page will be updated as soon as the official answer is on record.

Cross-border processing

Request metadata is processed by model providers outside Indonesia (including the US and China) under this agreement.

Users under 18

Users under 18 need parental or guardian consent; a form is available via email to halo@giantrouter.my.id.

Deletion requests

Email halo@giantrouter.my.id with the subject[PDP] Delete data from your account email. We delete the account data under our control and carry the same request to the infrastructure provider.

Contact

Data contact: Giant Router ·halo@giantrouter.my.id.